So I've finally decided on a new dishwasher: the LG XD5B14PS. The Good Guys offer it for $799, but if you look
carefully and click in the right place, it's only $733. OK, fill out the web form and pay
for it. But they have me on record, only not online. OK, sign up.
Damn you, “Good” Guys! Do you want to sell merchandise or annoy potential customers? A
good thing that I don't need to submit to this insult to purchase the item. Back to the
other tab, finished the order, and received an immediate confirmation from PayPal.
And nothing from the “Good” Guys. More searching on their web site produced this FAQ:
You should receive an Online Order Confirmation email within 24hrs [sic] of
placing your order.
Now doesn't that fill you with confidence, especially since they had claimed I could pick it
up within an hour? Something's seriously wrong with their web site. And I didn't hear from
you by the end of the day.
I've been working on this for three days! Why is it all such a pain?
So I have waited the astoundingly long time (24 hours) for The Good Guys to confirm the purchase of my
dishwasher. No confirmation. Problems sending email to me? No, nothing in the server
logs.
OK, contact customer support, a “chat” with Sabrina. PayPal transaction number, please?
Gave that, then:
Sabrina: We have located your payment from Paypal. We will need to send this to our
IT team to have manually push through to our system, this can take a few hours. You will
receive an email confirmation once this have been done.
Me: Thank you. Can I expect this today? And what went wrong?
Sabrina: There might be a technical glitch, sometimes it happens with Paypal
payments.
Me: But it must be on your side, right?
Sabrina: Yes, we should be able to push it into the system today.
And try as I might, I couldn't get her to address the underlying problem. I got the
impression that they just don't care. And of course I didn't get any email today.
I've never eaten it before, but it tasted surprisingly good. We should experiment with
other similar dishes.
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