I've been using PayPal for years. When it works, it's good, and it usually works. That's very good, because when there are problems, “customer support” is a disaster. I think it's fair to say that I have never received a useful response from them.

In the middle of the most recent fiasco, I received a message asking me to take a survey. I've quickly put this page together so that I can refer to it from the survey; I'll add other problems at a later date. The rest of this document is taken from my online diary.

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