Warning: this file really is verbose; it's over 3 MB long for an hour. This may be of interest for Telstra people, but not for anybody else. Note also that it contains user names and passwords in clear text (once it's been converted into clear text), so if you're posting yours, do what I did and change the names.
Went to a Telstra shop to investigate their wireless broadband offers. To my surprise, we're supposed to have coverage, so ended up buying a modem and an antenna—the rest happens on line.
Immediately on returning home, I started setting up the wireless broadband modem on boskoop. To my surprise I had discovered that I had a mobile phone signal in my office, but it wasn't enough for the modem, which failed with the information that there was no signal, though the LEDs on the device suggested that there was a weak signal, and even the installation screen showed one out of 5 bars. Grabbed tomato, my old G3 Mac laptop, and tried it there, not surprisingly with the same results.
Gave up at that point and over to Chris Yeardley's place for dinner. Took the modem with me and confirmed that it didn't work there either. More head-scratching.
Continued with the installation the following day, 15 September. Decided to continue my experiments with pain.lemis.com, the Microsoft incarnation of the laptop that usually runs FreeBSD as eucla.lemis.com. To my surprise, it worked out of the box, though the registration was annoying enough. It requires passwords with only letters and digits, but at least one of each, and between 4 and 8 total characters. Stupid! While trying to get a user name/password combination, it timed out on me and required me to restart the installation.
Further investigation showed that the connection works fine under Microsoft, but that under Mac OS it always came back and claimed that there was no signal. Finally called the tech support, which was impressive: almost no wait, and the bloke talked me through what I had to do. For reasons neither of us understood, I first had to reboot the machine, start the BigPond W...nd 2.0.app from the Applications window, and click on Options with the shift key depressed. This gave additional options, including Advanced:
That registered and got me going. So finally I'm on the Net again! But only for a couple of hours at a time; then I got an unusual screen image:
It proved that this is the way that Apple displays a panic. The machine paniced a total of 6 times between 16:06 and 22:28: These are the only panics I've ever seen on Mac OS, and I have to belive that it's the driver. More pain.
I continued on Sunday 16 September, after the machine paniced overnight again. It's very clear that the Microsoft driver works, and that there are problems with the implementation for Apple. Called up BigPond tech support again, and spent 45 minutes on the phone. Here's what I discovered in the course of the conversation and afterwards:
The antenna is in the plastic bag, on the right, since I can return it in that condition.
Ended up ordering a roof mount antenna which should give me more than enough signal.
But look at that IP address: it's from the local interface (en0). This is probably why it tells you not to have other networks connected:
I had thought that the “may not be able to connect correctly” would have a better explanation than “... because it's buggy beyond description”.
I wonder if the programmers expect me to disable the localhost interface.
en0: flags=8863<UP,BROADCAST,SMART,RUNNING,SIMPLEX,MULTICAST> mtu 1500
inet6 fe80::230:65ff:fe43:b416%en0 prefixlen 64 scopeid 0x4
inet 192.109.197.163 netmask 0xffffff00 broadcast 192.109.197.255
ether 00:30:65:43:b4:16
media: autoselect (100baseTX <full-duplex>) status: active
supported media: none autoselect 10baseT/UTP <half-duplex> 10baseT/UTP <full-
duplex> 10baseT/UTP <full-duplex,hw-loopback> 100baseTX <half-duplex> 100base
TX <full-duplex> 100baseTX <full-duplex,hw-loopback>
en1: flags=8863<UP,BROADCAST,SMART,RUNNING,SIMPLEX,MULTICAST> mtu 1440
inet6 fe80::62:e0ff:fe90:fd5a%en1 prefixlen 64 scopeid 0x5
ether 02:62:e0:90:fd:5a
media: manual <full-duplex> status: active
supported media: manual <full-duplex>
09:04:47.763528 02:62:e0:90:fd:5a > ff:ff:ff:ff:ff:ff, ethertype IPv4 (0x0800),
length 342: IP 0.0.0.0.68 > 255.255.255.255.67: BOOTP/DHCP,
Request from 02:62:e0:90:fd:5a, length: 300
09:04:47.768551 02:50:f3:00:00:00 > 02:62:e0:90:fd:5a, ethertype IPv4 (0x0800),
length 329: IP 124.180.10.178.67 > 124.180.10.177.68: BOOTP/DHCP,
Reply, length: 287
So it's nothing to do with the negotiation; somehow this program doesn't understand the concept of interfaces.
It's difficult to believe that anybody would release software that does this sort of thing. Panics are one thing: I'd guess that the ones I've been seeing are due to race conditions, easy to produce with sloppy programming, but difficult to catch during testing. But what I'm seeing here is easy to check for if you understand even the basics of IP. How can any program grab the address from the wrong interface?
This morning, boskoop had paniced again. Chris Yeardley had a Microsoft box she could lend me, so over to her place with the modem, and while I was there. and out of interest, set it up on her main (Microsoft) machine, where once again it worked without a problem.
Back home with the Microsoft box (which I've assigned to the already existing name ugliness), and installed the software. I'm getting a bit of routine at this now; it's the sixth machine I've installed it on. This time, however, things didn't go smoothly. It couldn't register; for some reason it wasn't getting an IP address. Called up BigPond again (I'm getting routine with that too) and spoke with Joel, who told me that the behaviour of the Mac software was normal. Asked to speak to a supervisor, but it seems I have to wait for a call back. Decided to put in a complaint, for which he said he had to transfer me, but first we addressed the issues on ugliness. He gave me a few various mouse clicks to do, including setting up the authentication details manually, but nothing helped. Still, the “connection manager” window claimed that I was connected, though I had no IP address. Joel then asked me to see if I could “open” a web page. I told him that I had no IP address, but that didn't worry him; after connection failed with firefox, he made me start “Internet Explorer”. When that failed, he asked me to try changing settings. Finally I refused and tried to explain the way data goes across the Internet, and he accepted that he didn't understand enough to help. But where's the escalation of complex problems?
Then he connected me to the complaints department.
Once back in the technical support, spoke to Rhys, who told me that the Mac OS driver was “not fully supported”, though the web pages and advertising claim that it is. I detect a level of frustration with a number of these people. He finally took a complaint (Questus number 4833661). He also tried to help with the Microsoft issue. On further investigation (with Microsoft's ipconfig) discovered that the system did, in fact, get an IP address after a while, but one in a completely different range, with a netmask 255.255.0.0, and without a default gateway. My guess is that this happens during authentication, and that it's failing for some reason, but Rhys wasn't able to help there either. He suggested that I wait for the supervisor call.
So: a third day trying to get this thing to work. What a pain! Reverted to running on boskoop, which got its IP addresses confused again in the evening.
boskoop had paniced again during the night, of course. Didn't even try to reconnect, but decided to use an almost virgin Microsoft XP image that I had found on tvremote.lemis.com, the lounge room machine that I use as an overdimensioned remote control for teevee.lemis.com. That came with the machine, and apart from a couple of months where Yana used it to play videos, it's been unused. That's a far cry from Chris' machine, which has had all kinds of networking software installed on it, including satellite software, so I was expecting less of a problem. But I had exactly the same problem as before. Called up BigPond yet again, and spoke to Daniel, who tried a couple of different things. In the process, it seemed reasonable to reboot ugliness, which showed the same problems as before—at first. Then, suddenly, for no obvious reason, it connected, and stayed connected. Nobody knows why, but it supports my theory that it has nothing to do with the local machines.
After that, things worked “normally”. I really hate having to access the Internet via a Microsoft box: firstly, there's the image problem, and more importantly, I don't have any control over the thing. How can I monitor what's going on? After 20 hours, the manager window tells me that I've sent 7 kB and received 23 MB; clearly that's wrong. How can I set up a proper firewall? Again, no idea.
Telstra isn't the only game in town. Both Daniel O'Connor and Steven (who doesn't want his surname mentioned) have pointed me at http://quozl.netrek.org/bp3-usb/. I haven't had time to investigate it yet, but it certainly looks like an attractive alternative to what I have now. Steven also pointed me to the Maxon forums (Maxon is the manufacturer of the modem). They have a forum on exactly this topic, and it looks as if better software for Apple is on its way. I can't wait.
Into the office this morning and failed to download my mail, though the indicator said that the connection was still up:
That turned out to be a lie, as ipconfig shows:
It's also interesting to see what the program thinks the transfer counts are. Clearly this software leaves a lot to be desired. I wonder what the source looks like. Later I checked my real usage on the BigPond web site and found, in succession,
How can you trust data like that?
After the letter from Helen Coonan last week promising “broadband” within two years, I received another letter today—correctly addressed, presumably because I'm a customer—from Geoff Booth of Telstra, telling me that the letter from Helen Coonan was recklessly attempting to mask Telstra's broadband service offerings, and claiming that they were exemplary. He even gave a number to call, which proved to be BigPond's signup line. Telstra doesn't seem to have an address, so I can't reply directly. Instead, here's an open letter to Geoff Booth.
Received an antenna for the wireless modem in the post. It didn't look promising: the packaging looked like an afterthought, and was damaged, and there was no kind of padding inside:
That was only the start, though: the documentation (a poor photocopy) appeared to refer to a different antenna (COL 1790 instead of CD 1798), and it referred to components not supplied, such as the mounting tube, and the hose clamps supplied seemed to be far too big. It also referred to phones, but not to the modem. The modem has two antennas; this is a single antenna. At least it has the correct connector, but what do you do with the other one? Leave the old antenna on there, or remove it? Are the antenna connections even equivalent? You'd think so, but how can you be sure?
Taped the antenna high on the outside wall and tried it out. The only measurement I had was the five bar scale on the toy display. Results:
In other words, it didn't work at all, heightening my suspicion that it was the wrong item. Rang up Big Pond technical support yet again (133 933, menu codes 1,3,1 (the last to indicate what kind of modem I have)), and spoke to Mitesh, who told me that my account had been aborted. After I assured him that this was not the case, he changed his mind and asked me what kind of modem I had. Finally I was able to explain what my problem was. He asked me what kind of antenna I had, and what the gain was (something not mentioned on anything that I had at my disposal). I replied that I didn't know, and that it should have been in my account, since it was sent to me from them. He appeared unable to determine the type, and though I had told him it was a roof mount rod antenna, he continued asking about other kinds of antenna. Finally he put me on hold and came back to tell me that he had spoken to the technical support people (I thought that's what he was supposed to be), who said it was a very high gain antenna and needed professional installation. He was unable to explain why professional installation is needed for high-gain antennas.
I asked to be connected to the technical support people, and was finally connected to Zack, who asked all the questions over again, and finally told me that “antennas get installed”. I explained that this had been sold to me as a self-install antenna, and he decided that maybe he should connect me to the technical support people. After a while, I was connected to Mikaele (Me: “Who am I speaking to?”; Mikaele “Me”), who went over the whole thing all over again, and finally told me that I should call the technical support people on Monday. I asked him to have them call me back, but that wasn't possible.
It's clear that all three people completely missed the point. My concern was that the antenna is defective, ineffective, or just plain the wrong model. They seemed to think that I was too stupid to install it, and Mikaele effectively said so. Finally asked him to put in a complaint, which he first refused to do: the one I put in on Monday as Questus number 4833661 has now been reentered (yesterday!) as reference number 112743918. He said that that should be enough, though that complaint referred to the bugs in the software supplied for Apple. Finally he took a complaint, or told me that he had done so, and gave me the reference number 20070922. I pointed out that this was today's date, but that didn't seem to worry him.
I'm left wondering what really goes on there. It's clear that nobody I spoke to has the slightest idea about these antennas; but one of them sold it to me, and I'm wondering if it will do any good even if it's the correct one and not damaged. But I've wasted another hour talking to people who can't hel at all, and it looks as if I need to persuade Big Pond to take the thing back. How I hate Telstra!
Michael (no surname) responded to my report of problems with the modem antenna pointing to the RFI catalogue, which on page 45 refers to a COL 1798 antenna that looks pretty much like mine (which is inscribed CD 1798). So possibly that part of the story is OK. I wonder what the problem is; maybe it was really damaged in transit. One thing's interesting, though: the gain is given as 6.5 dB, hardly “high gain”. I wonder if that would even make any difference to the number of bars on the modem display.
Today had an 84 minute phone call to Big Pond technical support which brought effectively nothing. After establishing that the help desk knows nothing about the antennas, I had hoped that I would be connected with somebody who did. Instead, I was answered by Laura, who wanted to know the IMSI and IMEI values for the modem, though it had nothing to do with the modem. Finally she connected me to Darrell, who was in the high gain antenna department. That, of course, meant 14 dB Yagi arrays, so he was unable to help me. There's every reason to believe that the gain of the rod antenna won't be enough, though, so I noted the phone number: 1 800 305 307.
Darrell connected me to Jamie in sales, not quite the person I wanted, but at least he confirmed that I could get a refund if I decided to go for a Yagi antenna. He then connected me back to the entry menu of the technical support. After choosing the options again, was connected to Brendan, who wanted to know what kind of antenna I had. I said “CD 1798”, but he didn't know what that meant. He connected me to Jay in Telstra satellite activation, who of course couldn't help either, though he is apparently also responsible for installing Yagi antennas. I get the distinct feeling that the rod antennas are not taken seriously.
He connected me back to tech support again, and this time I was connected with Kathy, who told me that all they had about the antenna was a sheet of paper—I suspect it's the same one I have. She wasn't able help me, she wasn't able to connect me to a supervisor—“They're all out on training”, and she wasn't able to find anybody else to help me. Clearly the management structure and escalation procedures are completely inadequate.
Of course, she also wasn't able to answer any questions: What do you do with the other antenna connection on the modem? Are the antenna connections even equivalent? How many dB between the bars on the modem? Finally, I gave up and asked them to take the antenna back. Was connected to Tara, who wanted to cancel the entire account, but I think I talked her out of it. She then connected me on to Michael, who promised to arrange a bag to send the antenna back. I wonder if he hasn't been told the size of the antenna.
So, back to square one. Should I order a Yagi? At least it would be installed by a technician who would not be able to leave it there if it didn't work, but would it make enough difference? It occurred to me that I have an old Yagi TV antenna (300-700 MHz) which I could rebuild for the 850 MHz band, and conceivably I could get more than 14 dB out of it. Hugh Blemings pointed me to some antenna design programs, but unfortunately they all cost money, in fact in the same order of magnitude as buying and installing an antenna from Telstra. More to think about.
Strange letter from Telstra's Customer Relations department in the mail today, telling me that Telstra regret the problems I've been having and have credited $450 odd to my account, leaving a credit of $28. That's all the more puzzling because it was dated 21 September, at which time I had just put in a complaint about the completely broken driver software for Apple, and at the time the letter was written my total debt to Telstra was about $50. Tried to call up the maybe toll-free number they mentioned, but got a recorded message telling me the hours of operation, and that I should call back later or maybe leave a message. Did the latter.
In the meantime, got a message that a new release of the driver was available, so installed that.
Some hours later got a call back from the author of the letter, Diana Booth. It eventuated that she had mixed up my case with another, so sadly no $450 for me. At least she was a sympathetic listener and sounded horrified when I told her of the problems I've had with Big Pond technical support. For reference, they are:
All this must be very frustrating for the personnel themselves.
As if to emphasize the issue, got a call from Steven Honson reminding me to read a mail message he sent me a couple of days ago, referring to a mailing list thread on the subject of connecting antennas. It seems that, indeed, the two antenna connections are not equivalent. Seen from the front, the left hand one is marked “primary” and the right hand one is marked “secondary”. This was exactly one of the questions I asked Telstra support staff over the last couple of days, and which they couldn't answer.
Of course, I had connected my antenna to the secondary antenna, which is only supposed to be used for searching for alternate signal sources. And that's the one I had connected the antenna to. Took it back outside, lashed it high up on the house, and tried the primary antenna. It worked, but the difference in signal strength didn't seem to be anything like the “from one bar to 5” that some people mention. I've been looking at the verbose log, and it includes information like:
[25 Sep 07, 14:13.56] CMaxonCHU628.OnQmiInformation: RSSI: -96I'm assuming that the 96 is a dB value. In that case, it might have added 1 to 2 dB, certainly not the 6.5 dB that they claim, and not enough to make any difference to the number of bars displayed on the modem. Presumably the antenna is really defective.
What did happen, though, during the changeover was:
That in itself might not be so surprising, but it didn't go away. The same screen shot shows the signal to be 2 bars, and in fact everything was working fine. In addition, the outgoing traffic values are still completely wrong, less than 1% of the real value. Clearly the new software hasn't removed all bugs.
As if that wasn't enough Telstra for one day, got a call from Shane to tell me that I couldn't get ADSL. That was a foregone conclusion, but he gave me a different reason from others: it's purely a matter of line loss, not equipment like pair gain systems. Although there are pair gain systems in the area, our line doesn't have one. And of course Telstra aren't planning any upgrade in the foreseeable future. He also stated that Alita's claim that they would keep the application for 6 months was wrong: I should try again in a month or two.
Another call today from Diana Booth at Telstra, telling me that yes, indeed, I can keep the $450 that she accidentally promised me last week. That's nice to hear, though I wonder how it will work if they haven't actually credited it to my account, but it still doesn't solve the broken Apple drivers. Diane promised to ensure that the problem was escalated; let's hope it works, but as I said, this should be done for everybody.
Telstra never fail to amaze me. Today, as promised, I got a bag for returning the antenna, atypically supplying not one but three different postal addresses in three different states:
The antenna is the rod at the bottom. Again, there are no instructions for how to fold it. Instead, I got a letter regretting that I'm canceling my Big Pond service and asking me to return my modem, ADSL router, Wi-Fi adapter and cables, but not the wireless modem or the antenna. At least, though, it gives me a chance to send them something in writing, so I'll do so, along with those components which fit in the bag. Sheesh!
It's becoming clear that Telstra's wireless broadband software has even more bugs than I have noticed before. Maybe it's something to do with the recent update, but I've seen:
While it was down, decided to upgrade the software on boskoop.lemis.com, the Apple machine: after all, they claim to have included bug fixes. Got the machine up and running, and it took about 10 minutes before it paniced. I can't see any improvement there. Called Big Pond technical support, where Said told me that a Macintosh is not like a real computer, and that nobody had ever complained to him about this kind of problem before. I suggested that maybe he had just started working for Telstra. He took a bug report, which I suppose will end up in /dev/null like all the others.
Another Telstra firmware upgrade today. I suppose it's typical that the installation process started up a Microsoft “Internet Explorer”, though my default browser is Firefox, and presented data without proper certification:
I suppose it's normal enough for this quality of software for the documentation to show a picture of the standalone modem (with the antennas incorrectly aligned) and then ask you to eject it and reinsert it:
Into the office this morning to find that the wireless Internet had disconnected again and not tried to reconnect, despite the settings asking for that. Reconnecting worked, up to a point: I got an IP address and a gateway, but I couldn't transfer any data. Tried calling BigPond's “support” line, despite my recognition that they don't know how to escalate network problems, but while waiting the network connection finally came back.
Clearly I need to improve on this. Decided that today was the day to try out Quozl's Maxon on Linux instructions. That meant installing Linux on a new machine, of course, and there again the limitations of the network made themselves known. Six months ago I would have downloaded a DVD ISO from Internode's mirror server, but the only free downloads I get from Big Pond are advertising, and downloading a 4.7 GB ISO would cost me $700. Instead, took a look at the free DVDs I get with my subscription to APC; last month they distributed a complete Fedora 7 distribution.
That was easier than it sounds. The distribution, only about 2.7 GB—is that really all it is?—was a single ISO file. But: there's a limit of 2 GB on files on ISO 9660 file systems, and accordingly my FreeBSD system refused to access it. The Apple didn't have quite that problem: it just reported that the file had a negative size, and couldn't access it either.
So maybe Microsoft ignores this bug? Who knows? The Microsoft box I have here has a CD drive, but no DVD drive, so I couldn't try it out. Decided to put that into the “too hard” box.
Bill from Telstra today. Still no sign of the refund of $450 that was promised on 25 September. Instead there was a deduction of the sum of $105.95. for a “one-off adjustment”. Spent some time writing up a collection of the complaints I have lodged with Telstra, then called them up and was told that their computers were down, and no, they would not call me back: I had to call them again. Grrr.
My wireless Internet link went down this morning, for the first time in over 3 weeks. That's a record. As usual, it didn't recover, and I had to power cycle the modem, restart the program and manually connect, though it is configured for automatic configuration. What a mess! Then somebody discovered that I had moved to Queensland, as a traceroute out shows:
=== root@eureka (/dev/ttyp5) ~ 97 -> traceroute freefall
traceroute to freefall.FreeBSD.org (69.147.83.40), 64 hops max, 40 byte packets
1 ugliness (192.109.197.172) 0.459 ms 0.193 ms 0.227 ms
2 172.18.112.195 (172.18.112.195) 304.321 ms 128.644 ms 129.804 ms
3 172.18.70.14 (172.18.70.14) 109.955 ms 129.110 ms 129.997 ms
4 CPE-61-9-210-8.qld.bigpond.net.au (61.9.210.8) 129.916 ms 118.829 ms 129.940 ms
5 TenGigabitEthernet7-3.woo4.Brisbane.telstra.net (165.228.107.193) 129.975 ms 118.245 ms 100.013 ms
6 Pos0-0-0-0.woo-core1.Brisbane.telstra.net (203.50.6.202) 120.024 ms 119.747 ms 118.919 ms
7 Bundle-Ether2.chw-core2.Sydney.telstra.net (203.50.6.1) 140.096 ms 123.073 ms 139.884 ms
8 Port-Channel2.oxf-core1.Sydney.telstra.net (203.50.6.2) 149.915 ms 127.696 ms 290.371 ms
9 10GigabitEthernet6-0.syd-core04.Sydney.reach.com (203.50.13.34) 129.652 ms 130.043 ms 138.614 ms
10 i-5-0.paix-core02.net.reach.com (202.84.143.205) 304.261 ms 288.626 ms 300.025 ms
11 202.84.251.98 (202.84.251.98) 299.814 ms 276.011 ms 299.837 ms
12 yahoo.paix05.net.reach.com (134.159.63.22) 299.956 ms 288.628 ms 299.992 ms
13 g-1-0-0-p151.msr2.sp1.yahoo.com (216.115.107.79) 301.968 ms
g-0-0-0-p141.msr1.sp1.yahoo.com (216.115.107.51) 307.552 ms 287.807 ms
14 ge-1-42.bas-b2.sp1.yahoo.com (209.131.32.35) 302.665 ms
ge-1-47.bas-b2.sp1.yahoo.com (209.131.32.53) 288.182 ms 288.619 ms
15 freebsd.org (69.147.83.40) 299.996 ms 288.861 ms 300.031 ms
| Thursday, 10 January 2008 |
Today I received another letter from Telstra's Customer Relations department, who seem to operate completely independently from the rest of the company. They gave a reference which apparently was supposed to be a complaint reference number, but one I had never seen before, and told me it had been closed. How? Why? So far Telstra has not resolved a single problem that I have had. Wrote a reply, also sent to my MP. I have little hope that they will resolve anything.
| Wednesday, 23 January 2008 |
Called up my father, but ran into not completely unexpected problems: a couple of days ago, encouraged by both the improved reliability of my satellite connection and the electricity bill I had received, I powered off ugliness.lemis.com, which I had been using for the wireless Internet gateway, and redirected homephone.lemis.com, my Sipura SP 3000 ATA, to go over satellite. Technically that worked, but today was the first time I actually tried it out. The connection was almost unintelligible.
What should I do? The obvious thing was to turn on ugliness again, but that was complicated by the fact that it didn't have a monitor, so decided to move my laptop (pain or eucla, depending on the operating system) to its place. That required installing the software, of course, but that wasn't a problem: I had done it dozens of times before. This time, though, it didn't work; apart from these stupid messages “the wizard has detected another network connection. The modem may not work correctly”, it claimed to be connected, but ipconfig showed nothing, and there was no traffic. Decided that it might be due to the fact that the CD from which I installed was an older version, and there had been a firmware upgrade since then.
Recabled a monitor and fired up ugliness. It worked, of course. But what then? I didn't want to leave the machine running all the time, not just because of the power consumption, but because of the traffic it generates: for some reason it continually sends out NetBIOS name server requests for Chris Yeardley's server machine, even though I've disabled everything obvious in the configuration:
10:52:02.895681 IP CPE-124-186-14-82.qld.bigpond.net.au.netbios-ns > CPE-124-186-14-83.qld.bigpond.net.au.netbios-ns: NBT UDP PACKET(137): QUERY; REQUEST; BROADCAST 10:52:03.645755 IP CPE-124-186-14-82.qld.bigpond.net.au.netbios-ns > CPE-124-186-14-83.qld.bigpond.net.au.netbios-ns: NBT UDP PACKET(137): QUERY; REQUEST; BROADCAST 10:52:04.396905 IP CPE-124-186-14-82.qld.bigpond.net.au.netbios-ns > CPE-124-186-14-83.qld.bigpond.net.au.netbios-ns: NBT UDP PACKET(137): QUERY; REQUEST; BROADCAST
It's not quite once a second, but pretty close. Why the address I got is in the domain qld.bigpond.net.au. (which indicates that I'm in Queensland, thousands of kilometres away) is unclear, but in keeping with my experience with Telstra. Clearly I don't want that traffic, anyway.
| Thursday, 24 January 2008 |
Where is this traffic on ugliness coming from? Fired the machine up today to make a phone call, and saw the traffic increasing all the time. Fired up wireshark, which in itself is a pain: Microsoft doesn't seem to have the notion of interface names, so the interface selection window looks like this:
It almost takes guesswork to work out which interface is which. What a pain!
The “connection manager” window was showing gradually increasing incoming traffic, not the outgoing NetBIOS name service traffic that I had already noticed; possibly this was being stopped by a firewall, since there was no kind of response. But then, since it's broadcast, that's probably normal anyway. So, what was the incoming traffic? There was none! This “connection manager” is lying. It's already clear that it's not in agreement with the statistics published on Telstra's web site, but they're not reliable either. And they're charging money based on this broken software!
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