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From cadams@cendant.co.nz  Thu Jan 12 15:56:04 2006
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Message-ID: <3AD6AF60A78DED448B7DE465D71EBFA202F8B3FD@avis4.avis.co.nz>
From: "Adams, Chris" 
To: Greg 'groggy' Lehey 
Subject: RE: AVIS rental agreement IT00886991009
Date: Thu, 12 Jan 2006 18:25:56 +1300
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Good evening Mr Lehey

Just touching base to advise that unfortunately to date I have not had a
reply from our counterparts concerning this matter.
They have however processed a partial refund of 150.48EUR (inclusive) by
reducing the amount of the excess charged. This refund was processed on the
5th of this month so should be appearing in your account any day now.

As above this is just to touch base and assure you I am still progressing
this matter for you and as soon as I have more information I will be in
touch directly.

Best Regards
Chris Adams
Cendant Customer Service Team Leader

Australia Phone:            61 2 9353 9130            New Zealand:
64 9 526 3200
Australia Phone:            1800 252 321               New Zealand:
0800 800 511
Australia Fax:               61 2 9353 9119             New Zealand Fax:
64 9 526 3299
Australia fax:               1800 123 703
E-Mail:                         cadams@cendant.co.nz

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If this has come to you in error, please return to sender and delete your
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-----Original Message-----
From: Greg 'groggy' Lehey [mailto:grog@lemis.com]
Sent: Friday, 23 December 2005 3:26 p.m.
To: Chris Adams
Subject: AVIS rental agreement IT00886991009

Chris, as discussed on the phone, please find attached a PDF version
of yesterday's fax.

Greg
--
Finger grog@lemis.com for PGP public key.
See complete headers for address and phone numbers.

From grog@lemis.com Thu Jan 12 16:10:27 2006
Date: Thu, 12 Jan 2006 16:10:28 +1030
From: Greg 'groggy' Lehey 
To: Chris Adams 
Subject: Re: AVIS rental agreement IT00886991009
Message-ID: <20060112054027.GO73071@wantadilla.lemis.com>
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Organization: LEMIS, PO Box 460, Echunga SA 5153, Australia
Phone: +61-8-8388-8286
Fax: +61-8-8388-8725
Mobile: +61-418-838-708
VoIP: sip:0871270137@sip.internode.on.net
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On Thursday, 12 January 2006 at 18:25:56 +1300, Chris Adams wrote:
> Good evening Mr Lehey
>
> Just touching base to advise that unfortunately to date I have not had a
> reply from our counterparts concerning this matter.
> They have however processed a partial refund of 150.48EUR (inclusive) by
> reducing the amount of the excess charged. This refund was processed on the
> 5th of this month so should be appearing in your account any day
> now.

This is really totally inadequate.  So far (well over your 30 day
limit) I have no information about any charges whatsoever, let alone
why I have been overcharged.  In fact, your message is the first
written communication of any kind that I have had.  I am in the
process of passing this matter on to my solicitor.  Could you please
explain:

1.  Why I have not received a normal invoice for the sums you have
    charged.
2.  Why I have not received a reply to my letter of 23 December.
3.  What reasons are you claiming for the additional charges?
4.  Why the partial refund?
5.  Why it has taken so long.
6.  How this matches your motto "We try harder".  My current
    impression is one of complete and utter incompetence and
    disinterest.

Greg
--
Finger grog@lemis.com for PGP public key.
See complete headers for address and phone numbers.

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