From grog@lemis.com Fri Mar 27 16:38:02 2020 Date: Fri, 27 Mar 2020 16:38:02 +1100 From: Greg 'groggy' Lehey To: Info@redenergy.com.au Subject: Re: Complaint, customer number 492176 Message-ID: <20200327053802.GB87815@eureka.lemis.com> References: <20200326040502.GA87815@eureka.lemis.com> <04YGHE2XBCVBWUUV@redenergy.com.au> MIME-Version: 1.0 Content-Type: multipart/signed; micalg=pgp-sha1; protocol="application/pgp-signature"; boundary="2iBwrppp/7QCDedR" Content-Disposition: inline In-Reply-To: <04YGHE2XBCVBWUUV@redenergy.com.au> Organization: LEMIS, 29 Stones Road, Dereel, VIC, Australia Phone: +61-3-5309-0418 Mobile: +61-490-494-038. Use only as instructed. WWW-Home-Page: http://www.lemis.com/grog X-PGP-Fingerprint: 9A1B 8202 BCCE B846 F92F 09AC 22E6 F290 507A 4223 User-Agent: Mutt/1.6.1 (2016-04-27) Status: RO Content-Length: 28533 Lines: 629 On Friday, 27 March 2020 at 13:28:20 +1100, Info@redenergy.com.au wrote: > I have reviewed your account and can confirm we have been waiting > for your consent to the quote for the offer to be accepted. You appear not to have read my first email completely. I accepted the offer by phone on 22 January, before you sent your written documentation. > I have checked our records and can see we sent you the consent > details by email on the 29/01/2020 but never received a response. You received a response, and your system confirmed receipt with message <0004JaF2765DAKUE@redenergy.com.au, dated Wed, 29 Jan 2020 12:57:46 +1100. That was the second email that I attached. Did you read it? > As no response was received the offer was not applied and has now > expired. I responded to the request twice, and received responses from your server that the problems would be looked at. I am attaching the confirmation messages. > When you are free, please forward me the email you sent, in response > to our consent email dated 29/01/2020, to info@redenergy.com.au for > investigation. Why are you asking for it again? You have already received it twice. I am attaching the entire message that I sent you yesterday. There are a total of three attachments: 1. The confirmation of receipt for my email of 27 January. 2. The confirmation of receipt for my email of 29 January. 3. My email sent yesterday, including the copies of the emails that you claim you have not received. > I look forward to hearing from you soon and that your day is going > well. My day was going well until I received this response. Now I am furious. Please honour your obligations by Wednesday, 1 April, or I will raise a complaint with the ombudsman. Please also confirm that I have cancelled my direct debit authorization for this account. Greg Lehey ****************************************************************************************** Return-Path: X-Original-To: redenergy@lemis.com Delivered-To: grog@lemis.com Received: from lax.lemis.com (www.lemis.com [45.32.70.18]) by eureka.lemis.com (Postfix) with ESMTP id 56B3126358D for ; Mon, 27 Jan 2020 13:44:22 +1100 (AEDT) Received: from mail-pf1-f228.google.com (mail-pf1-f228.google.com [209.85.210.228]) by lax.lemis.com (Postfix) with ESMTP id A579A280DC for ; Mon, 27 Jan 2020 02:44:21 +0000 (UTC) Received: by mail-pf1-f228.google.com with SMTP id q8so4197429pfh.7 for ; Sun, 26 Jan 2020 18:44:21 -0800 (PST) DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=redenergy.com.au; s=google; h=date:from:to:message-id:in-reply-to:subject:mime-version :auto-submitted; bh=nUEZ20GcFiRXgDF2w1Y1/Nya+eKvACkUgL7gTNtAXxo=; b=O4JadaVxBtFGGg3ajUrAANudP9m3DFVy7A6nooWeaEWNYi9G/F33+GDlJh1dgSXTQ/ k5wjnIAkHVW/016Q9asGN2qTWVzGBYgWos2jShwNs2PMzyzD/3dKPiX8NPCFzecx/ONX +dJ0yMMSskNuXfxmoH5Vgce92wi9fgALjwFHuS+GcYTPnzVkRyrABXmUvh6ujD2mhjwN TzFLlNikyljamvV08EPoKCWWwVqbdmzwt3xNYQbo/K9Yoed5N9VEL6xzc0zDFaGF/9SK sci0dI3UUdymOad1mESM1c3VsrHXlLp1AivBeBqd87tMXHKG+dRaxy+6iufM+UNQJIRv X5lg== X-Google-DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=1e100.net; s=20161025; h=x-gm-message-state:date:from:to:message-id:in-reply-to:subject :mime-version:auto-submitted; bh=nUEZ20GcFiRXgDF2w1Y1/Nya+eKvACkUgL7gTNtAXxo=; b=hWCxP4pKsJ4vnYRcqaCS5rjnMYsl2cVuHaqyZ+vCSduC5eG533P6H2/u9xo2PlMXif /i4ZEQV/C0cfYU76zRhNNBTORe+T6lqwguD7M3Vl9kiC6JBBgrr2TTvN8jN7vyDB2hmJ QyL5P0vpLWmL19gPvSEN4Nj39Jfl7IcqGHxX+ZyskbW8TT6c2vNH8+47GEGSE2ecWT9o bfZEglzMGSDMrmgt/7UnOa1GI7iACxOtvS3CLCANddnWPeuAqBSLDsAYZVRDZTuPjROa GsLLaKTR5FQyieUaeLD1yDdBGxfjMlsb8Kqyu41PVSSw3Xq6xvdTeu43Lt1c2KFs2bN2 JzTQ== X-Gm-Message-State: APjAAAXvEHXfVXhxa0IhsPUzSxFpkZ2Vmp47tPrEosZhrCAXBjvZ/vdT IR/jN/faaBXgORq/chkRSJkOdgaKRyePenj4JBLu4uQlpDajKA== X-Google-Smtp-Source: APXvYqx1CjL72gs0Xke73hXWWE0QbpK2DLAKCpZOtcp1lLoT9tdhKVIbue444YYw1zOsfAH1oGrtXrtr84Ar X-Received: by 2002:a65:56c6:: with SMTP id w6mr17720523pgs.167.1580093057390; Sun, 26 Jan 2020 18:44:17 -0800 (PST) Received: from ergpmpsmtpvm02.redenergy.com.au ([103.47.245.237]) by smtp-relay.gmail.com with ESMTPS id f74sm927134pje.2.2020.01.26.18.44.16 for (version=TLS1_2 cipher=ECDHE-RSA-AES128-GCM-SHA256 bits=128/128); Sun, 26 Jan 2020 18:44:17 -0800 (PST) X-Relaying-Domain: redenergy.com.au Received: from ERVINPMMSVM113.ad.retail.energy (ERGDC01SMTP-LB-0.ad.retail.energy [10.85.0.25]) by ergpmpsmtpvm02.redenergy.com.au (OpenSMTPD) with ESMTP id 37beea37 for ; Mon, 27 Jan 2020 02:44:13 +0000 (UTC) Date: Mon, 27 Jan 2020 13:44:14 +1100 (AEDT) From: DoNotReply@redenergy.com.au To: Greg 'groggy' Lehey Message-ID: <0004JaF2765D84PS@redenergy.com.au> In-Reply-To: <20200127024237.GW3702@eureka.lemis.com> Subject: Red Energy email confirmation MIME-Version: 1.0 Content-Type: multipart/alternative; boundary="----=_Part_1207792_313331212.1580093054244" X-Mailer: Genesys E-Mail 8.5.104.23 Auto-Submitted: auto-replied X-Loop: DoNotReply@redenergy.com.au     3D"Thanks

Thank you fo= r your recent e-mail enquiry.

Your e-mail will be responded to = within 1 business day.

If your enquiry is urgent or relates to = connection or disconnection of a property, we recommend that you call= us directly on 131 806.

Our Customer Solutions Team is availab= le from 8:00am - 8:30pm Monday - Friday and 9:00am - 5:30pm Saturday = (AEST/AEDT).

Kind regards.

The Red Energy T= eam

3D"red = ww= w.redenergy.com.au
 
  • For m= ore information about how we collect, use, disclose and store your = personal information and how you can access it, see our Privacy Policy= If you no longer want to receive messages from us, simply repl= y to this email with the word "unsubscribe" in the subject line. Th= is email (including any attachments) is confidential and may contain = copyright material of Red Energy Pty Ltd. If you are not the intended = recipient, you must not disclose or use the information contained in i= t. If you have received this email in error, please notify us immed= iately by return email and delete the document. Red Energy Pty Ltd = will not be liable for any loss or damage whatsoever caused by this= email due to virus, interference, interception, corruption or unau= thorised access. In addition Red Energy Pty Ltd will not be liable = if the email is altered without its written consent. If this email = contains a private communication it does not represent the views of= Red Energy Pty Ltd.
------=_Part_1207792_313331212.1580093054244-- --WfZ7S8PLGjBY9Voh Content-Type: message/rfc822 Content-Disposition: inline Return-Path: X-Original-To: grog@lemis.com Delivered-To: grog@lemis.com Received: from lax.lemis.com (www.lemis.com [45.32.70.18]) by eureka.lemis.com (Postfix) with ESMTP id E444826358F for ; Wed, 29 Jan 2020 12:58:01 +1100 (AEDT) Received: from mail-yw1-f97.google.com (mail-yw1-f97.google.com [209.85.161.97]) by lax.lemis.com (Postfix) with ESMTP id 36E862809A for ; Wed, 29 Jan 2020 01:58:01 +0000 (UTC) Received: by mail-yw1-f97.google.com with SMTP id b81so5515342ywe.9 for ; Tue, 28 Jan 2020 17:58:01 -0800 (PST) DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=redenergy.com.au; s=google; h=date:from:to:message-id:in-reply-to:subject:mime-version :auto-submitted; bh=xpiZf60c1LgG4J02L1zKjEoljS3ayVJre3SFgSsoc0I=; b=VjUZxwSHMmoAPjEioQbPN2dnRVO2HqOsxPR2q007g2Mzy2zXtJMzvLF2cmMqdXzShY Btz3+SVHBgK3jzaqoHvt0d6zpm8U5pd3PCx16KjM1ZB+gxCCbc3JANidZa6ryptK3jvb suW3df1ss92cZcNymiLR/5GIX4Jcil/hKq/nO4lednmrEbkMneetgAt2Ti/Zt5Y9INBT +yrXa6lkEBGkJVW1O0gFIeIl0bZE9UapdWECYwaPE1ziVpQyDZkGbNE++nOaM5NSt3P6 2EuXgVNSm6AoCUAnluDmcQzH34QjvEymVSls5SkmJOq5vxb7ZKh2ZaUoijZzrpEK4JLf hIAw== X-Google-DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=1e100.net; s=20161025; h=x-gm-message-state:date:from:to:message-id:in-reply-to:subject :mime-version:auto-submitted; bh=xpiZf60c1LgG4J02L1zKjEoljS3ayVJre3SFgSsoc0I=; b=Bk+8RB/WHbuSgt+aAr25vzzyDMAA9UMEgleaVqIbl+144Cb8d124h2zILZtHOXk66O NMD7pPlYsfXZMYPOirhnPO9KxG1o6GoGizbzyQfhfP40c7/c8boBtQIxbScu45bnDTy5 S70O3iPIWSVxu9TA+1UnvKgWg9/ZBvvAIpWLNm3+mI1s/sQIZWoTn1C/yawBx5abbBqa +H5W4tDkOVyo63NEP8FCXBQWKaIrJHMGrQAxsT3lxXxsRIOW1UYtVLXeTTpYkzyuUuta 6kuBOJKjoSKK3fS86zDuYDnWfsigxYo1RCGvjr/jSuzQiRVOAwIiL/oCuMFkUcwbK9z9 bVMw== X-Gm-Message-State: APjAAAWKNsiVeyKFGB8ZbjjssakT/jNjLzWUn4T7ej66Cou+QB+PIonn EWu7F2F6ukO87q3hQFMsrY1gry2oYzLc2XWVXv4qlTmAK2CNTA== X-Google-Smtp-Source: APXvYqya8xyTToRcxwYbaPurYki/cRw5GOcxF/Fwuiio23av/K13NMwsNNsBymB8aelCVe9/FKEXubjU+ru0 X-Received: by 2002:a0d:c404:: with SMTP id g4mr17693160ywd.403.1580263077219; Tue, 28 Jan 2020 17:57:57 -0800 (PST) Received: from ergpmpsmtpvm02.redenergy.com.au ([103.47.245.237]) by smtp-relay.gmail.com with ESMTPS id i82sm68047ywg.11.2020.01.28.17.57.56 for (version=TLS1_2 cipher=ECDHE-RSA-AES128-GCM-SHA256 bits=128/128); Tue, 28 Jan 2020 17:57:57 -0800 (PST) X-Relaying-Domain: redenergy.com.au Received: from ERVINPMMSVM113.ad.retail.energy (ERGDC01SMTP-LB-0.ad.retail.energy [10.85.0.25]) by ergpmpsmtpvm02.redenergy.com.au (OpenSMTPD) with ESMTP id 56a2836e for ; Wed, 29 Jan 2020 01:57:46 +0000 (UTC) Date: Wed, 29 Jan 2020 12:57:46 +1100 (AEDT) From: DoNotReply@redenergy.com.au To: Greg 'groggy' Lehey Message-ID: <0004JaF2765DAKUE@redenergy.com.au> In-Reply-To: <20200129015601.GA50390@eureka.lemis.com> Subject: Red Energy email confirmation MIME-Version: 1.0 Content-Type: multipart/alternative; boundary="----=_Part_1260571_909564514.1580263066991" X-Mailer: Genesys E-Mail 8.5.104.23 Auto-Submitted: auto-replied X-Loop: DoNotReply@redenergy.com.au ------=_Part_1260571_909564514.1580263066991 Content-Type: text/plain; charset=utf-8 Content-Transfer-Encoding: quoted-printable ------=_Part_1260571_909564514.1580263066991 Content-Type: text/html; charset=utf-8 Content-Transfer-Encoding: quoted-printable     3D"Thanks

Thank you fo= r your recent e-mail enquiry.

Your e-mail will be responded to = within 1 business day.

If your enquiry is urgent or relates to = connection or disconnection of a property, we recommend that you call= us directly on 131 806.

Our Customer Solutions Team is availab= le from 8:00am - 8:30pm Monday - Friday and 9:00am - 5:30pm Saturday = (AEST/AEDT).

Kind regards.

The Red Energy T= eam

3D"red = ww= w.redenergy.com.au
 
  • For m= ore information about how we collect, use, disclose and store your = personal information and how you can access it, see our Privacy Policy= If you no longer want to receive messages from us, simply repl= y to this email with the word "unsubscribe" in the subject line. Th= is email (including any attachments) is confidential and may contain = copyright material of Red Energy Pty Ltd. If you are not the intended = recipient, you must not disclose or use the information contained in i= t. If you have received this email in error, please notify us immed= iately by return email and delete the document. Red Energy Pty Ltd = will not be liable for any loss or damage whatsoever caused by this= email due to virus, interference, interception, corruption or unau= thorised access. In addition Red Energy Pty Ltd will not be liable = if the email is altered without its written consent. If this email = contains a private communication it does not represent the views of= Red Energy Pty Ltd.
****************************************************************************************** From Info@redenergy.com.au Fri Mar 27 18:13:56 2020 Return-Path: X-Original-To: grog@lemis.com Delivered-To: grog@lemis.com Received: from lax.lemis.com (www.lemis.com [45.32.70.18]) by eureka.lemis.com (Postfix) with ESMTP id 73135263593 for ; Fri, 27 Mar 2020 18:13:56 +1100 (AEDT) Received: from mx0b-00395701.pphosted.com (mx0b-00395701.pphosted.com [148.163.137.162]) by lax.lemis.com (Postfix) with ESMTP id A296E280DE for ; Fri, 27 Mar 2020 07:13:55 +0000 (UTC) Received: from pps.filterd (m0172969.ppops.net [127.0.0.1]) by mx0b-00395701.pphosted.com (8.16.0.42/8.16.0.42) with SMTP id 02R74CEs008997 for ; Fri, 27 Mar 2020 18:11:53 +1100 DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=redenergy.com.au; h=date : from : to : message-id : in-reply-to : subject : mime-version : content-type; s=proofpoint; bh=MKqP9g38rrQAhRtTdYnwyUeXXoIHj/IPJxHMf7OqQi8=; b=YToQUw5w14kM7pn2j3uyZ+7Ea+gAf1Uk3k8ikkjkfNJAkT3cZ9YtWN2kIJy2lYA6lKMu mDw9PoYMmMAIvZf437xeb8gN6iY4/sjlI9aJQo5HgWDXbkRUXQfSoMRmBwsUKK/ggl53 BfIKRDIHbU0fYQ1MuFsHAnkXlPfT0cwZF7zWl/BCBUmVtR4Sbi7e7MMmiuWSE/gw+sUb EI1rZNwkJ0BtdCcmA0c3gvpzRnKD3Oi5mOPZHJYiHx8yBCc7wLMkBKyacQcREAFQ/XxE ZRf9o9AmJMMpJeyHvLqssTMljTiYK5g/jDoaoOWv54P4l5vwHuNLQdgYEH6TvyLjyu/j tw== Received: from mail-ot1-f69.google.com (mail-ot1-f69.google.com [209.85.210.69]) by mx0b-00395701.pphosted.com with ESMTP id 2yvyc9cs29-1 (version=TLSv1.2 cipher=ECDHE-RSA-AES128-GCM-SHA256 bits=128 verify=NOT) for ; Fri, 27 Mar 2020 18:11:53 +1100 Received: by mail-ot1-f69.google.com with SMTP id n6so6797971otk.18 for ; Fri, 27 Mar 2020 00:11:53 -0700 (PDT) DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=redenergy.com.au; s=google; h=date:from:to:message-id:in-reply-to:subject:mime-version; bh=MKqP9g38rrQAhRtTdYnwyUeXXoIHj/IPJxHMf7OqQi8=; b=kMxmCG2FAQFZftml0rYfQgQV4HAZH5RgsssCy8uqaT1+iZN6q64J+c07hFeNZ2Xmms MOTqPIA2sV/d1hqJ2QrQaOyIv99Dso8Jcd2jQiDiCPv3eyfNrwjO6YGbX2uKNbs8DDWt dcAsmt5G0zRFM7cCMUW6ucQEPU7yCf4+NxOC5AEUJu3CTe2e1KZjwiy64C1yNYcH7hBM JcASMleucJLIEO0rWtMnN2td+3yb4jtI6Rpm/8cuIg1EqZHjTd/gxf+D/EbhGqGsKQHg us22kFI8UpTysACFBnNH3J1adCfoIKkv5t13z0tSyTOJLNxrHsNDb4+0350xvKb77VA8 Cjxg== X-Google-DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=1e100.net; s=20161025; h=x-gm-message-state:date:from:to:message-id:in-reply-to:subject :mime-version; bh=MKqP9g38rrQAhRtTdYnwyUeXXoIHj/IPJxHMf7OqQi8=; b=I2dR9V0YZcUItyrjeuBhGm5iyvIxUdgPhIu3tx4jH9LesmnMGuYQ1FXYHFStweMsNX 0ld66SmIMsz1NbijhG+3FJczKH9i2U1oREFx7cBPrTtPpmzu0rg1ftVMQX34RgIyq/Kl RjW4Soj6rb5Sxd3NkVFON8FVy/vTmUUZ3XkDalCymwkV2EociXQQxxFfqzR2Fu0LuRad T3P/7ZmOQLRpdmdC51Hs0ru4rCGJlOv1NdnNXDjSOwqklqwU56oXzZnmX4sq43hY5kzk J6YRApwxzmDvkrP3cwIaFZ2nVsG6mLmfzR1KeqHIbWMw06KOqw2iMnRvKbfwBrQVvCvh l+mw== X-Gm-Message-State: ANhLgQ3aTVi0a6RpnCiRzXM3YrakRW+EDdSrgZ1uuYCE39C8L8r0Wv4O J3VzszQjxguo2Tf2K5jlaU210IRl+eU9D9rA7xI/jxVbqRpR1eZX6tOiq/NBQbYkGFYrYcLxsLH gFoKZajwxtIH26NLb8Guje3BdxtmFm8+ZKTh2pbO9PTj+xg7u5Y+5pc5jsQbLBG8nci9oeoi6gh 7OZAIV/D8d X-Received: by 2002:a9d:5e9:: with SMTP id 96mr9303582otd.307.1585293112758; Fri, 27 Mar 2020 00:11:52 -0700 (PDT) X-Google-Smtp-Source: ADFU+vtlotZtUklMNHF5VL9jZrnOr7p/UyV0sYLG+8NpwjVZ5hASflpbwqAGt4TeTxTjaBDLgb1tA0fr766X X-Received: by 2002:a9d:5e9:: with SMTP id 96mr9303567otd.307.1585293112196; Fri, 27 Mar 2020 00:11:52 -0700 (PDT) Received: from ergpmpsmtpvm01.redenergy.com.au ([103.47.245.236]) by smtp-relay.gmail.com with ESMTPS id d4sm712496oop.11.2020.03.27.00.11.51 for (version=TLS1_2 cipher=ECDHE-RSA-AES128-GCM-SHA256 bits=128/128); Fri, 27 Mar 2020 00:11:52 -0700 (PDT) X-Relaying-Domain: redenergy.com.au Received: from ERVINPMMSVM113.ad.retail.energy (ERGDC01SMTP-LB-0.ad.retail.energy [10.85.0.25]) by ergpmpsmtpvm01.redenergy.com.au (OpenSMTPD) with ESMTP id 604a91dd for ; Fri, 27 Mar 2020 07:11:47 +0000 (UTC) Date: Fri, 27 Mar 2020 18:11:48 +1100 (AEDT) From: Info@redenergy.com.au To: grog@lemis.com Message-ID: <04YGHE2XBCVBWW3B@redenergy.com.au> In-Reply-To: <20200327053802.GB87815@eureka.lemis.com> Subject: Complaint, customer number 492176 MIME-Version: 1.0 Content-Type: multipart/alternative; boundary="----=_Part_630205_2077417733.1585293108267" X-Mailer: Genesys E-Mail 8.5.104.23 X-Proofpoint-Virus-Version: vendor=fsecure engine=2.50.10434:6.0.138,18.0.645 definitions=2020-03-27_01:2020-03-26,2020-03-27 signatures=0 X-Proofpoint-Spam-Reason: orgsafe Status: RO X-Status: A Content-Length: 11437 Lines: 203 ------=_Part_630205_2077417733.1585293108267 Content-Type: text/plain; charset=utf-8 Content-Transfer-Encoding: quoted-printable Hi Greg, Thank you for your reply and I can confirm I did note the details you provi= ded. I can confirm we acknowledge that your consent to the offer was not noted o= n file and that we required your consent to apply the offer made. I apologise that the call consent was not noted however we advised you of t= his being needed and did not receive it for the offer to be accepted on you= r account. As this was not done we cannot apply the offer as this has expired and is n= o longer available. The best I can do from here is look at alternate plans, as we never receive= d your consent when requested on the 29/01/2020, and if you are happy to he= ar about out other offers please let me know for this to be reviewed. I hope your day is going well and if you have any questions or concerns ple= ase feel free to reply to this email or call us on 131 806, our team is her= e to help Monday to Friday, 8am-8.30pm (AEST/AEDT) and Saturday 9.am-5.30pm= (AEST/AEDT). Kind regards, Ivy Customer Solutions Consultant T 131 806 W www.redenergy.com.au=20 =20 This email (including any attachments) is confidential and may contain copy= right material of Red Energy Pty Ltd. If you are not the intended recipient= , you must not disclose or use the information contained in it. If you have= received this email in error, please notify us immediately by return email= and delete the document. Red Energy Pty Ltd will not be liable for any los= s or damage whatsoever caused by this email due to virus, interference, int= erception, corruption or unauthorised access. In addition Red Energy Pty Lt= d will not be liable if the email is altered without its written consent. I= f this email contains a private communication it does not represent the vie= ws of Red Energy Pty Ltd. =20 =20 On 27/03/2020 4:38 PM, GREG LEHEY wrote: On Friday, 27 March 2020 at 13:28:20 +1100, Info@redenergy.com.au wrote:=20 > I have reviewed your account and can confirm we have been waiting=20 > for your consent to the quote for the offer to be accepted.=20 =20 You appear not to have read my first email completely. I accepted the=20 offer by phone on 22 January, before you sent your written=20 documentation.=20 =20 > I have checked our records and can see we sent you the consent=20 > details by email on the 29/01/2020 but never received a response.=20 =20 You received a response, and your system confirmed receipt with=20 message <0004JaF2765DAKUE@redenergy.com.au, dated Wed, 29 Jan 2020=20 12:57:46 +1100. That was the second email that I attached. Did you=20 read it?=20 =20 > As no response was received the offer was not applied and has now=20 > expired.=20 =20 I responded to the request twice, and received responses from your=20 server that the problems would be looked at. I am attaching the=20 confirmation messages.=20 =20 > When you are free, please forward me the email you sent, in response=20 > to our consent email dated 29/01/2020, to info@redenergy.com.au for=20 > investigation.=20 =20 Why are you asking for it again? You have already received it twice.=20 I am attaching the entire message that I sent you yesterday. There=20 are a total of three attachments:=20 =20 1. The confirmation of receipt for my email of 27 January.=20 2. The confirmation of receipt for my email of 29 January.=20 3. My email sent yesterday, including the copies of the emails that=20 you claim you have not received.=20 =20 > I look forward to hearing from you soon and that your day is going=20 > well.=20 =20 My day was going well until I received this response. Now I am=20 furious. Please honour your obligations by Wednesday, 1 April, or I=20 will raise a complaint with the ombudsman.=20 =20 Please also confirm that I have cancelled my direct debit=20 authorization for this account.=20 =20 Greg Lehey=20 --=20 Sent from my desktop computer.=20 Finger grog@lemis.com for PGP public key.=20 See complete headers for address and phone numbers.=20 This message is digitally signed. If your Microsoft mail program=20 reports problems, please read http://lemis.com/broken-MUA=20 ------=_Part_630205_2077417733.1585293108267 Content-Type: text/html; charset=utf-8 Content-Transfer-Encoding: quoted-printable

 

Thank you fo= r your reply and I can confirm I did note the details you provided.<= /P>

 

I can confirm we acknowledge that yo= ur consent to the offer was not noted on file and that we required your con= sent to apply the offer made.

 

I apologise that the call consent was not noted however we advised you of = this being needed and did not receive it for the offer to be accepted on yo= ur account.

 

As this was not d= one we cannot apply the offer as this has expired and is no longer availabl= e.

 

The best I can do from her= e is look at alternate plans, as we never received your consent when reques= ted on the 29/01/2020, and if you are happy to hear about out other offers = please let me know for this to be reviewed.

 

<= P STYLE=3D"margin:0px 0px 0px 0px;font-family:Tahoma;font-size:13px;color:#= 000000;">I hope your day is going well and if you have any questions = or concerns please feel free to reply to this email or call us on 131 806, = our team is here to help Monday to Friday, 8am-8.30pm (AEST/AEDT) and Satur= day 9.am-5.30pm (AEST/AEDT).

 

= Kind regards,

Ivy

Customer Solutions Consultant
T 131 806
W www.redenergy.com.au 


 


This email (including any attachments) is confidential a= nd may contain copyright material of Red Energy Pty Ltd. If you are not the= intended recipient, you must not disclose or use the information contained= in it. If you have received this email in error, please notify us immediat= ely by return email and delete the document. Red Energy Pty Ltd will not be= liable for any loss or damage whatsoever caused by this email due to virus= , interference, interception, corruption or unauthorised access. In additio= n Red Energy Pty Ltd will not be liable if the email is altered without its= written consent. If this email contains a private communication it does no= t represent the views of Red Energy Pty Ltd.

 

 



On 27/03/2020 4:38 PM, GREG LEHEY wrote:

On Friday, 27= March 2020 at 13:28:20 +1100, Info@redenergy.com.au wrote:
> I ha= ve reviewed your account and can confirm we have been waiting
> fo= r your consent to the quote for the offer to be accepted.
 
You appear not to have read my first email completely. I accepted the
offer by phone on 22 January, before you sent your written
document= ation.
 
> I have checked our records and can see we sen= t you the consent
> details by email on the 29/01/2020 but never r= eceived a response.
 
You received a response, and your sys= tem confirmed receipt with
message <0004JaF2765DAKUE@redenergy.com= .au, dated Wed, 29 Jan 2020
12:57:46 +1100. That was the second email= that I attached. Did you
read it?
 
> As no respo= nse was received the offer was not applied and has now
> expired. =
 
I responded to the request twice, and received responses = from your
server that the problems would be looked at. I am attaching= the
confirmation messages.
 
> When you are free,= please forward me the email you sent, in response
> to our consen= t email dated 29/01/2020, to info@redenergy.com.au for
> investiga= tion.
 
Why are you asking for it again? You have already r= eceived it twice.
I am attaching the entire message that I sent you y= esterday. There
are a total of three attachments:
 
&= nbsp; 1. The confirmation of receipt for my email of 27 January.
  2. The confirmation of receipt for my email of 29 January.   3. My email sent yesterday, including the copies of the emai= ls that
      you claim you have not re= ceived.
 
> I look forward to hearing from you soon and = that your day is going
> well.
 
My day was going = well until I received this response. Now I am
furious. Please honour = your obligations by Wednesday, 1 April, or I
will raise a complaint w= ith the ombudsman.
 
Please also confirm that I have cancel= led my direct debit
authorization for this account.
 
Greg Lehey
--
Sent from my desktop computer.
Finger grog= @lemis.com for PGP public key.
See complete headers for address and p= hone numbers.
This message is digitally signed. If your Microsoft mai= l program
reports problems, please read http://lemis.com/broken-MUA <= BR />

------=_Part_630205_2077417733.1585293108267-- From grog@lemis.com Fri Mar 27 19:15:31 2020 Date: Fri, 27 Mar 2020 19:15:31 +1100 From: Greg 'groggy' Lehey To: Info@redenergy.com.au Subject: Re: Complaint, customer number 492176 Message-ID: <20200327081531.GC87815@eureka.lemis.com> References: <20200327053802.GB87815@eureka.lemis.com> <04YGHE2XBCVBWW3B@redenergy.com.au> MIME-Version: 1.0 Content-Type: multipart/signed; micalg=pgp-sha1; protocol="application/pgp-signature"; boundary="lteA1dqeVaWQ9QQl" Content-Disposition: inline In-Reply-To: <04YGHE2XBCVBWW3B@redenergy.com.au> Organization: LEMIS, 29 Stones Road, Dereel, VIC, Australia Phone: +61-3-5309-0418 Mobile: +61-490-494-038. Use only as instructed. WWW-Home-Page: http://www.lemis.com/grog X-PGP-Fingerprint: 9A1B 8202 BCCE B846 F92F 09AC 22E6 F290 507A 4223 User-Agent: Mutt/1.6.1 (2016-04-27) Status: RO Content-Length: 2643 Lines: 76 --lteA1dqeVaWQ9QQl Content-Type: text/plain; charset=us-ascii Content-Disposition: inline On Friday, 27 March 2020 at 18:11:48 +1100, Info@redenergy.com.au wrote: > Hi Greg, > > Thank you for your reply and I can confirm I did note the details > you provided. Sorry, I can't accept that. Can you mention a single point that you noted? This reply confirms my opinion that you have not. You have also not replied to my request for confirmation in the last message. This is important: it is legally binding. > I can confirm we acknowledge that your consent to the offer was not > noted on file and that we required your consent to apply the offer > made. You don't say why it wasn't noted. > I apologise that the call consent was not noted however we advised > you of this being needed and did not receive it for the offer to be > accepted on your account. Don't apologize, fix it. I have given you evidence that your system received the messages. Either you haven't read my message, or you are deliberately ignoring it. > As this was not done we cannot apply the offer as this has expired > and is no longer available. In that case you have no legal basis under which to supply me with electricity. I give you until CoB Monday, 30 March 2020 to FINALLY read my messages and reply to them. Otherwise I shall lodge a complaint with the ombudsman. Since you don't seem to have > The best I can do from here is look at alternate plans, as we never > received your consent when requested on the 29/01/2020, and if you > are happy to hear about out other offers please let me know for this > to be reviewed. You received the consent, not once, but three times. Your refusal to accept this is evidence either of complete incompetence or deliberate fraud. You can be sure that I do not wish to have any more to do with you. As soon as I find a suitable offer from a competitor, I will accept it. I shall also document this unbelievable treatment at http://www.lemis.com/grog/diary.php. Please forward this exchange to your legal department, who hopefully have more understanding of the situation. Greg Lehey -- Sent from my desktop computer. Finger grog@lemis.com for PGP public key. See complete headers for address and phone numbers. This message is digitally signed. If your Microsoft mail program reports problems, please read http://lemis.com/broken-MUA --lteA1dqeVaWQ9QQl Content-Type: application/pgp-signature; name="signature.asc" -----BEGIN PGP SIGNATURE----- iEYEARECAAYFAl59tiMACgkQIubykFB6QiOf8wCgpLjKFLEl1UP7eOTDrkkgF6VA qgoAn1vGsfZ0eYbd/cJL/7dYS4WcQDWp =1FUw -----END PGP SIGNATURE----- --lteA1dqeVaWQ9QQl--