From groggyhimself@lemis.com Thu Nov 14 15:20:28 2019 Date: Thu, 14 Nov 2019 15:20:28 +1100 From: Greg 'groggy' Lehey To: Aussie Broadband Support Subject: Re: Fault #6275739 created Message-ID: <20191114042028.GA71927@eureka.lemis.com> References: <5722a2d3fe29e51c9a16fc57a051a78b@cms.aussiebroadband.com.au> In-Reply-To: <5722a2d3fe29e51c9a16fc57a051a78b@cms.aussiebroadband.com.au> Organization: LEMIS, 29 Stones Road, Dereel, VIC, Australia Phone: +61-3-5309-0418 Mobile: +61-490-494-038. Use only as instructed. WWW-Home-Page: http://www.lemis.com/grog X-PGP-Fingerprint: 9A1B 8202 BCCE B846 F92F 09AC 22E6 F290 507A 4223 User-Agent: Mutt/1.6.1 (2016-04-27) Status: RO Content-Length: 2514 Lines: 62 On Wednesday, 3 July 2019 at 14:28:59 +1000, Aussie Broadband wrote: > Dear Greg Lehey, > > Thank you for contacting the Aussie Broadband technical support team regarding your fault. Your reference number is: #6275739. > > Please refer to your fault reference number when corresponding with Aussie Broadband technical support regarding this service issue. I've tried to access this fault number on your web site, but it's not there. It appears to be related to the complaint that I refer to at http://www.lemis.com/grog/diary-jul2019.php?subtitle=NBN:%20three%20days%20planned%20downtime!#D-20190704-050320 At the time I was complaining about the perpetual NBN outages, and I was told that you would forward my complaint to the NBN, and that I would hear from them. I have not heard from the NBN, but I have experienced even more outages, and they appear to be on the increase both in frequency and in duration. Since 17 September I have had 13 outages, mainly in the daytime, with a total duration of 25 hours service interruption. I have just been informed of yet more outages, a total of up to 40 hours between 4 and 12 December. This is absolutely unacceptable. I have been using the Internet for 30 years now, and I have never had a service that has been nearly as bad. The fact that it's deliberate just makes the matter worse. I appreciate that Aussie's influence is limited, but it exists, and I would appreciate that you do something about it. At the very least I would like to know: 1. Why this fault reference has apparently disappeared from your web site. 2. Why the NBN finds it necessary to continually disrupt their service on such a frequent basis. 3. What the purpose of the interruptions is. 4. When it will finally stop. Please ensure that I have a response by close of business, 29 November 2019. If not, I will file a formal complaint with the TIO. Greg Lehey -- Sent from my desktop computer. Finger groggyhimself@lemis.com for PGP public key. See complete headers for address and phone numbers. This message is digitally signed. If your Microsoft mail program reports problems, please read http://lemis.com/broken-MUA