Dear Mr Lehey,

Thank you for contacting the Qantas Frequent Flyer Service Centre.

Your feedback is greatly appreciated. We’re continuously reviewing ways to improve our user experience and customer insights like this are incredibly valuable for that, Greg.

I’m sorry to learn of your disappointment with the availability of Classic Flight Rewards seats. I’d like to assure you that Qantas continues to make a significant number of seats available for use across the Qantas network.

The number of Classic Flight Rewards seats are limited and seat availability depends on flight, date, season and destination. Some flights may not have any Classic Flight Rewards seats available, however, we try to offer as many seats as we can within reasonable commercial considerations. Availability is regularly monitored to ensure as many seats as possible are released with the initial award seat allocations made approximately 353 days prior to the flight departure.

On high demand routes, Classic Flight Rewards seats are often booked out well before the departure date, which is often the case during peak travel periods. With this in mind, we suggest Frequent Flyer members book Award tickets early and, where possible, have alternative dates or flights in mind should their first choice not be available.

Another option is Points Plus Pay – Flights, which allow you to redeem points for any available seat on domestic and international flights with a Qantas (QF) or Jetstar (JQ) flight number. Please be aware that extra points usage or payment may be required.

We recognise the inconvenience this may have caused you and appreciate your patience and understanding throughout this situation, Greg.

Need further help? Please chat with us via qantas.com/qffwebchat 7am-7pm AEST, seven days a week. If you are outside of Australia, visit qantas.com/contactfrequentflyer for your local contact number.

Kind regards

Jessica
Qantas Frequent Flyer Service Centre

qantas.com/frequentflyer

Email History
FromQANTAS_CUSTOMER_CARE@QANTAS.COM.AU
ToFREQUENT_FLYER_WEB@QANTAS.COM.AU
DateFri, 9 Aug 2019 02:49:55 +0000
Subject Subject: Frequent Flyer Program - Award Flight Bookings
Body 
------=_Part_20708_1643340826.1565318995554
Content-Transfer-Encoding: quoted-printable
Content-Type: text/html; charset="UTF-8"

 Customer: Greg Lehey <br> Phone: 61353090418 <br> Email: grog@lemis.com <b=
r> Frequent flyer number: 1601615 <br> Airline:  <br> Flight number:  <br> =
Departure date:  <br> From:  <br> To:  <br> Category: Frequent Flyer Progra=
m <br> Sub category: Award Flight Bookings <br> Feedback nature: Complaint =
<br> Question: I have been trying for 2 weeks to book a rewards flight.  My=
 experience suggests that you are doing everything to stop me from doing so=
.  Your web site makes me select flights, and then tells me "Ha ha, only jo=
king, go to JetStar and start again with different terms, conditions and pr=
icing".  When I proceed to JetStar I get one of three different web site cr=
ashes.  Calling your customer help line 131131 resulted in up to 3=C2=BD ho=
ur delays, after which I was told that flights on the web site were not ava=
ilable, though I was able to confirm during the discussion that they still =
were.  I asked to be connected to a supervisor, but after 15 minutes the li=
ne went dead.

This web site is no exception.  After filling in the entire form, I receive=
 a message that you don't like my browser, and I first need to perform a so=
ftware update.  I find that offensive.

Is this the way you want to treat your frequent flyers?  How do you treat n=
ormal people?
 <br> Response required: Y <br>
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