Welcome to eBay Live Chat. My name's Jean and I'll be happy to help you with your issue today. May I have your full name please?

Greg Lehey

Hello Greg, good day!

Let me just pull up your account first.

I believe we will be talking about the item Night Travel Black Patch Aid Soft Eye Mask Sleeping Blindfold Blinder. Right?

Correct.

How can I further assist you with this?

According to tracking, it disappeared from sight on 4 December.

It still hasn't arrived.

And your web site now tells me that it's real estate and not subject to delivery guarantee.

How would you like to proceed with this then? Since the estimated delivery date is on the 28th and you haven't received it.

I see. Let me check on that.

You're still under our eBay Money Back Guarantee Program and I can help you out in opening a dispute for this.

Thank you. Please do, and please also report that your web site told me that it wasn't covered.

No worries.

Would you authorise me to open a dispute on your behalf?

Hello Greg?

Yes, please.

Thanks for that.

All done now.

Thanks.

You only purchased 1 of this, Right?

Correct.

Okay, your seller will be given 4 business days to process a refund or send a message to you to help you resolve this.

Thanks for your help.

It would still be good to understand why the web site refused to let me do it.

And if in the event that your seller will not respond you can already ask us to step in and help.

Thanks.

If the item was listed under real estate

Clearly it wasn't :-)

Automatcally

our system won't allow members to open a dispute

This is system generated already.

It allows me to do what I was trying this time, basically just to follow througn on the "I haven't received it".

Or at any rate, up to now it has allowed me to do so.

Yes you're right the item is not under real estate.

And if it's changed, there's little point having that link.

I see.

Is there anything else I can assist you with?

Thanks, that's the lot for the moment.

Thanks for choosing eBay. Have a nice day!