Date: Tue, 14 Feb 2006 08:13:02 +1030
From: Greg 'groggy' Lehey <grog@lemis.com>
To: "Cust. Service - E-Mail - Tulsa" <Customer.Service-E-MailDept@cendant.com>
Cc: customer.services@avis.com.au
Subject: Incomprehensible mail message (was: Avis)

On Monday, 13 February 2006 at 14:11:59 -0500, Cust. Service - E-Mail - Tulsa wrote:
> Cust. Service - E-Mail - Tulsa would like to recall the message, "Avis".

This intrigues me:

1.  Your customer service center does not appear to have individual
    email addresses for each employee.  This makes it very difficult
    to reply to the correct person.  I'm assuming that in this case it
    would be Racheal Jones.
2.  You, representing the company AVIS, send two messages with the
    subject line stating only "Avis".  This is less than informative.
3.  You send me a third message, also with the subject line "Avis",
    indicating that you want to recall the message with the subject
    line "Avis".

I'm left with the questions:

1.  Why don't you have individual email addresses?
2.  Why do you not use more descriptive subject lines?
3.  Which message do you want to recall?
4.  Why do you want to recall it?
5.  How do you intend to recall it?
6.  Is the "Cust. Service - E-Mail - Tulsa"
    <Customer.Service-E-MailDept@cendant.com> the same "Cust. Service
    - E-Mail - Tulsa" <Customer.Service-E-MailDept@cendant.com> that
    sent the message that you want to recall?
7.  If not, how do I tell you apart?

Greg Lehey