From: "Cust. Service - E-Mail - Tulsa" To: "'grog@lemis.com'" Subject: Avis Date: Mon, 13 Feb 2006 14:11:24 -0500 Good Day! Please find the customers email inquiry following. Please investigate and advise the customer directly. Sincerely, Racheal Jones Avis Email Customer Service -----Original Message----- From: Greg Lehey [mailto:grog@lemis.com] Sent: Wednesday, February 08, 2006 8:44 PM To: avisreservations@avis.com Subject: Avis.com Miscellaneous Feedback Feedback/Question Type:Other Comments: Two months after last renting a car from you, I still find it difficult to believe that any company could be so incompetent. You have ensured that I will never again rent a car from you. I believe that your incompetence borders on fraud: you have deducted money from my credit card, have admitted to not being able to justify the deduction, but have not refunded the money. See http://www.lemis.com/grog/product-reviews/avis-dec2005.html for further details. If you choose to contact me regarding this matter, please ensure that contact is made by somebody who has read the description of the problems. I do not wish to have yet another AVIS employee ask me to describe what he should have been able to read. I have selected a satisfaction rating of "Poor" below only because your web form does not offer a lower rating. "Poor" does not come close to describing how bad your service is. Your web form requires me to look up the rental location before I can submit this message. This information is available to you via the rental agreement number; it is not on the invoice. After filling in this information, the web form tells me that the rental agreement number (E102359482, typed in exactly as printed on the invoice) is invalid. I find this kind of stupidity completely in keeping with the opinion I have gained of your organization. I have thus removed all such information. Doubtless this will cause you to miss this detail. For this reason I have also had to change the feedback type to "other". Greg Lehey Contact Information First Name:Greg Middle Initial: Last Name: Lehey Telephone: +61-8-8388-8286 E-mail: grog@lemis.com Rental Information Rental/Reservation Number: Rental Location Code: Date of Rental: Wednesday, November 30, 2005 AWD: Employee Recognition Employee Name: Denise Fogasavaii Satisfaction Rating Satisfaction Level: SATISFACTION_POOR