Date: Tue, 7 Feb 2006 12:06:55 +1030 From: Greg 'groggy' Lehey To: Denise Fogasavaii Cc: Chris Adams Subject: Re: AVIS rental agreement IT00886991009 On Friday, 27 January 2006 at 10:24:03 +1300, Denise Fogasavaii wrote: > Dear Mr Lehey > > Please accept my apologies for the delay in replying to you in regards to > this rental. No, I'm sorry, I can't accept your apologies. Your personal and corporate behaviour has been, and continues to be, inexcusable and have shown a level of incompetence that beggars belief. Two months after the transaction you have not addressed the issues and have made only a partial refund. > Please be advised that as of today we have refunded the amount of > $440.51AUD which is owing on the Excess Charge that was charged to > your rental. As we have not received any further communications > from our counterparts. We thus have the following situation: Agreed: Euro 112.82, AUD 176.84. Your transactions: 8 December 2005 AUD 1057.49 deducted 9 January 2006 AUD 236.64 refunded 7 February 2006 AUD 440.51 refunded Balance: AUD 380.34 You thus owe me an additional AUD 203.50 on this transaction and a further AUD 600.00 for the work you have required me to perform. I will now fill out the dispute form for my credit card to correct the transaction. Please find enclosed an invoice for my time. If you contact me before this evening with an undertaking to refund this money yourself, this might help your position. I will not try to get you to reply to my previous messages. I have done that several times already. Clearly you are either unwilling or unable to do so. I have placed the entire saga on the world-wide web (and received several messages confirming that this is no isolated incident). You have lost at least one customer. Greg Lehey -- Finger grog@lemis.com for PGP public key. See complete headers for address and phone numbers.