From dfogasavaii@cendant.co.nz Wed Jan 18 14:54:59 2006 Return-Path: Delivered-To: grog@lemis.com Received: from avis.co.nz (smtp.avisnz.co.nz [210.86.1.154]) by wantadilla.lemis.com (Postfix) with ESMTP id 758138585E for ; Wed, 18 Jan 2006 14:54:58 +1030 (CST) From: "Fogasavaii, Denise" To: 'Greg 'groggy' Lehey' Cc: "Fogasavaii, Denise" , "Adams, Chris" Subject: RE: AVIS rental agreement IT00886991009 Date: Wed, 18 Jan 2006 17:24:56 +1300 Dear Mr Lehey Thank you for contacting us in regards to your above rental. Please accept my sincere apologies for the delay and also for the inconvenience that this has caused you. Please be advised that we have received a response from our counterparts but I have re-emailed to them to dispute the extra charge on the excess as they are only willing to refund the amount of 150.48EUR which you would have received in your account as of today. I understand the frustration but we are still disputing the whole charge of the excess on your behalf as soon as I have more information I will be in touch directly. Kind Regards, Denise Fogasavaii Customer Services (NZ/Australia) NZ Phone 09 5263277 or 0800 800511 NZ Fax 09 526 2895 Aust Phone 1800 252321 Aust Fax 1800 129731 E-Mail dfogasavaii@cendant.co.nz The contents of this message are in no way the opinion of, or endorsed by Avis Rent A Car Limited. This e-mail is intended for the above named addressee only and is confidential. If this has come to you in error, please return to sender and delete your copy. Thank you. -----Original Message----- From: Greg 'groggy' Lehey [mailto:grog@lemis.com] Sent: Friday, January 13, 2006 5:47 PM To: Chris Adams Cc: Denise Fogasavaii Subject: Re: AVIS rental agreement IT00886991009 On Friday, 13 January 2006 at 17:08:57 +1300, Chris Adams wrote: > Good afternoon Mr Lehey > > Please accept my apologies for not supplying the attachments as > advised. I have now attached a copy of the original invoice as well as > the WORD document showing the changes since their amendment to the > charges. Thank you. From the attached PDF of the invoice, I note: 1. It is issued by AVIS Australia. You have therefore assumed responsibility for these charges which, as you state, you are unable to explain. You therefore have no legal grounds to refuse an immediate refund. Please refund all sums except for the agreed Euro 112.82 (in other words, the sum of Eur 562.16, less any sum you have already refunded). If you can explain them at a later date, you may pursue legal remedies. 2. The invoice is for two days; I only had the car for one day. The invoice claims a return at 07:59 on 2 December, at which point I was in Perugia. I assume that this is the result of your staff not being present during agreed opening hours at two different locations; presumably they only found the car on the following day. This is not my responsibility, and I am not prepared to pay for it. 3. The invoice includes significant charges for "accident repairs". Given that the vehicle was returned in the same condition in which I received it, and that you have not been able to describe any damage, it is dubious whether in fact any damage was done. In any case, given the breach of contract on your part (absence of your personnel from the return point), it is up to you to prove any damage. 4. The invoice also includes an airport surcharge. I am not prepared to pay this either: as already stated, I had to go to the airport because there was no reply from the agreed drop-off point. > The contact email address for the Customer Service Department in Italy > is as follows. > > itcsdept@avis-autonoleggio.it I didn't ask for an email address; you have confirmed that this does not get any results. I had wanted a physical address for delivering legal documents. But since the invoice has been issued by AVIS Australia, this is not longer necessary. I hold AVIS Australia responsible. > As I am now on Annual Leave, I have copied Denise Fogasavaii (my Lead > Agent) into this email as she will continue pursuing this matter on > your behalf. Denise, I intend to take legal action immediately. I shall also dispute the credit card deduction with my bank and investigate criminal charges against AVIS for fraud. If you refund the disputed amount within the next couple of days, you may be able to avert significant costs. It should be clear that there is no way that AVIS can justify these charges. Starting immediately, I shall also claim compensation for the time that it has cost me to investigate this problem. I will charge my consulting rate as stated at http://wwww.lemis.com/grog/ for all further trouble that you cause me. Greg Lehey -- Finger grog@lemis.com for PGP public key. See complete headers for address and phone numbers.