From cadams@cendant.co.nz Fri Jan 13 09:07:28 2006 Return-Path: X-Spam-Checker-Version: SpamAssassin 3.1.0 (2005-09-13) on wantadilla.lemis.com X-Spam-Level: X-Spam-Status: No, score=-2.5 required=1.5 tests=AWL,BAYES_00, FORGED_RCVD_HELO,HTML_MESSAGE autolearn=ham version=3.1.0 X-Original-To: grog@lemis.com Delivered-To: grog@lemis.com Received: from avis.co.nz (smtp.cendant.co.nz [210.86.1.154]) by wantadilla.lemis.com (Postfix) with ESMTP id A068F85C05 for ; Fri, 13 Jan 2006 09:07:27 +1030 (CST) Received: from avis4.avis.co.nz (Not Verified[127.0.0.1]) by avis.co.nz with NetIQ MailMarshal (v5.5.5.9) id ; Fri, 13 Jan 2006 11:37:23 +1300 Received: by avis4.avis.co.nz with Internet Mail Service (5.5.2653.19) id ; Fri, 13 Jan 2006 11:37:23 +1300 Message-ID: <3AD6AF60A78DED448B7DE465D71EBFA202F8B5CC@avis4.avis.co.nz> From: "Adams, Chris" To: Greg 'groggy' Lehey Subject: RE: AVIS rental agreement IT00886991009 Date: Fri, 13 Jan 2006 11:37:22 +1300 MIME-Version: 1.0 X-Mailer: Internet Mail Service (5.5.2653.19) Content-Type: multipart/alternative; boundary="----_=_NextPart_001_01C617C8.C0D59A40" Status: RO X-Status: A Content-Length: 16473 Lines: 382 This message is in MIME format. Since your mail reader does not understand this format, some or all of this message may not be legible. ------_=_NextPart_001_01C617C8.C0D59A40 Content-Type: text/plain Good morning Mr Lehey In response to your 6 points below please find the following for your reference. 1. Why our counterparts have not posted this to you in unknown at this stage until they reply to our email requests for information, documentation and dispute. 2. I apologise for not contacting you earlier via return email to your communication with myself on the 23rd o December. I was of the understanding that during our phone conversation that led to your email I had advised I would be in touch once a reply from our counterparts had been received. I offer my apologies to you for my misunderstanding on this point. 3. Until I receive a reply communication from our counterparts I can only detail in the attached word documents what I believe they are claiming at this stage. 4. Until I receive a reply communication from our counterparts I can only assume the audited cost of repairs to the damage were less that the excess they have charged. 5. As we are dealing with another country and it involves excess charges, these often result in lengthy enquires for which I can only apologise. 6. Again I can only apologise and reiterate and assure you that this is still being pursued on your behalf. As soon as more information becomes available to me I will be in touch directly. Best Regards Chris Adams Cendant Customer Service Team Leader Australia Phone: 61 2 9353 9130 New Zealand: 64 9 526 3200 Australia Phone: 1800 252 321 New Zealand: 0800 800 511 Australia Fax: 61 2 9353 9119 New Zealand Fax: 64 9 526 3299 Australia fax: 1800 123 703 E-Mail: cadams@cendant.co.nz **************************************************************************** *********** The content of this message are in no way the opinion of or endorsed by Cendant Car Rental Group. Important: This e-mail is intended for the above named addressee's only and is confidential. If this has come to you in error, please return to sender and delete your copy. Thank you. **************************************************************************** *********** -----Original Message----- From: Greg 'groggy' Lehey [mailto:grog@lemis.com] Sent: Thursday, 12 January 2006 6:40 p.m. To: Chris Adams Subject: Re: AVIS rental agreement IT00886991009 On Thursday, 12 January 2006 at 18:25:56 +1300, Chris Adams wrote: > Good evening Mr Lehey > > Just touching base to advise that unfortunately to date I have not had a > reply from our counterparts concerning this matter. > They have however processed a partial refund of 150.48EUR (inclusive) by > reducing the amount of the excess charged. This refund was processed on the > 5th of this month so should be appearing in your account any day > now. This is really totally inadequate. So far (well over your 30 day limit) I have no information about any charges whatsoever, let alone why I have been overcharged. In fact, your message is the first written communication of any kind that I have had. I am in the process of passing this matter on to my solicitor. Could you please explain: 1. Why I have not received a normal invoice for the sums you have charged. 2. Why I have not received a reply to my letter of 23 December. 3. What reasons are you claiming for the additional charges? 4. Why the partial refund? 5. Why it has taken so long. 6. How this matches your motto "We try harder". My current impression is one of complete and utter incompetence and disinterest. Greg -- Finger grog@lemis.com for PGP public key. See complete headers for address and phone numbers. ------_=_NextPart_001_01C617C8.C0D59A40 Content-Type: text/html Content-Transfer-Encoding: quoted-printable RE: AVIS rental agreement IT00886991009

Good morning Mr Lehey

In response to your 6 points below please find the following for your = reference.

1.      Why our counterparts have not posted = this to you in unknown at this stage until they reply to our email = requests for information, documentation and dispute.

2.      I apologise for not contacting you = earlier via return email to your communication with myself on the 23rd o = December. I was of the understanding that during our phone conversation that led to your email I had advised I would be in touch once = a reply from our counterparts had been received. I offer my apologies = to you for my misunderstanding on this point.

3.      Until I receive a reply communication from our = counterparts I = can only detail in the attached word documents what I believe they are claiming at = this stage.

4.      Until I receive a reply communication from our = counterparts I = can only assume the audited cost of repairs to the damage were less = that the excess they have charged.

5.      As we are dealing with another = country and it involves excess charges, these often result in lengthy = enquires = for which I = can only apologise.

6.      Again I can only apologise and = reiterate and assure you that this is still being pursued on your = behalf.=20

As soon as more information becomes available to me I will be in = touch directly.

Best Regards

Chris Adams

Cendant Customer Service Team Leader

 

Australia = Phone:           = 61 2 9353 = 9130            = New = Zealand:          &nbs= p;    64 9 526 3200

Australia = Phone:           = 1800 252 = 321           &nb= sp;   New = Zealand:          &nbs= p;    0800 800 511

Australia = Fax:           &n= bsp;   61 2 9353 = 9119           &n= bsp; New Zealand Fax:        64 9 = 526 3299

Australia = fax:           &n= bsp;   1800 123 703

E-Mail:          &= nbsp;           &= nbsp;  cadams@cendant.co.nz

 

********************************************************************= *******************

The content of this message are in no way the opinion of or = endorsed by Cendant Car Rental Group.

Important: This e-mail is intended for the above named addressee's = only and is confidential.

If this has come to you in error, please return to sender and = delete your copy. Thank you.

********************************************************************= *******************

-----Original Message-----
From: Greg 'groggy' Lehey [mailto:grog@lemis.com]
Sent: Thursday, 12 January 2006 6:40 p.m.
To: Chris Adams
Subject: Re: AVIS rental agreement IT00886991009

On Thursday, 12 January 2006 at 18:25:56 +1300, Chris Adams = wrote:

> Good evening Mr Lehey

>

> Just touching base to advise that unfortunately to date I have = not had a

> reply from our counterparts concerning this matter.

> They have however processed a partial refund of 150.48EUR = (inclusive) by

> reducing the amount of the excess charged. This refund was = processed on the

> 5th of this month so should be appearing in your account any = day

> now.

This is really totally inadequate.  So far (well over your 30 = day

limit) I have no information about any charges whatsoever, let = alone

why I have been overcharged.  In fact, your message is the = first

written communication of any kind that I have had.  I am in = the

process of passing this matter on to my solicitor.  Could you = please

explain:

1.  Why I have not received a normal invoice for the sums you = have

    charged.

2.  Why I have not received a reply to my letter of 23 = December.

3.  What reasons are you claiming for the additional = charges?

4.  Why the partial refund?

5.  Why it has taken so long.

6.  How this matches your motto "We try = harder".  My current

    impression is one of complete and utter = incompetence and

    disinterest.

Greg

--

Finger grog@lemis.com for PGP public key.

See complete headers for address and phone numbers.

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